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Frequently Asked Questions

What is the Cancellation Policy ? 

All cancellations within 48hours would be subject to a cancellation fee of half the session rate.

How do I pay? 

Please use our system to enter to your credit card information prior to the session.

Do you do direct billing? 

If you have coverage under extended health benefits, we do not do direct billing. We will provide a receipt after the session that you can submit to your insurance company for coverage.

What are your hours? 

Each clinician has specific hours (which include some evenings and weekends) along with various modalities. Please check our "Team Page" for details 

NOTE: if this is an emergency please contact 911 or call / text the suicide hotline at 9-8-8.

What Age/ Populations do we support? 

We support a variety of both populations and age groups 12+.

Do you have parking? 

MCD Counselling has free parking at both locations and is also wheelchair accessible.

Are psychotherapy sessions confidential?

Yes, sessions are strictly confidential. There are some rare circumstances in which disclosure would be required by law. You and your therapist will discuss this at the beginning of your therapy.

Can I have my psychotherapy sessions by phone? FaceTime? Skype?

Sessions are typically held in person in your therapist’s office. Sessions by phone, Skype, or FaceTime may be arranged with some therapists.

How long is a session?

A session is 50-60 minutes in length. For couple therapy, your therapist may offer a 60 minute or 90 minute session.

How long can I expect to be in therapy?

You and your therapist will discuss this question together. Your therapist will likely recommend weekly sessions at the beginning to establish a working relationship. Sometimes issues you are facing will be resolved in a shorter amount of time, while others require longer-term, more in-depth work.